速賣通英文客服常用語

本文主題速賣通英文客服常用語,淘寶客服,淘寶問答。

速賣通是一個支持多國語言的平臺，英文是其中一種主要的語言的，所以說大家要做速賣通客服，英文的讀寫都需要掌握。接下來我來帶大家來認識速賣通客服英文常用語。

1、運輸途中，客戶催發(fā)貨

friend，justbealittlepaitent,youritemisintransit.ifyoustillnotreceivethegoodswithin20days.ineedrefundyoufullmoneyorsendunewone，thanksforyourunderstanding.

2、更換快遞

hi,friend,thisisXXX.becausetheXXXchannelisbusy.inordertosendyousoon,weneedchangeittoXXXchannel,Itiseasytosendyoufast.

friend,pieaseunderstand,soicanhelpyoutrackyourgoodscarefully.andgivequicktalktoyou.Alsoyoucangetbetterservicefromme,likelowestprice,quickershippingspeed,betteraftersalessupport.Myskype：XXX.whatsapp:+86XXXXXXXX.

goodday.

3、節(jié)日期間客戶催發(fā)貨

hi,

friend,thanksforyourorder,andyouknownowadaysinchinaisourXXXhoilday,soweneedsendyouthegoodsafterthehoildayendup,neverworrythat,afterwegotoworkatthedateXXXX,wewillsendyouthegoodsandgiveyouthetrackingnumberfast.Anyproblem,just

feelfreetotalkwithme.Myskype：XXXX.whatsapp:+86XXXXX.

goodday.

4、節(jié)日后客戶催發(fā)貨1

hi，friend，

iwillsendyouthegoodsthisweek,becausewejustcomebacktoworktodayfromchinaXXXXhoilday,hopeyoucanunderstand,thanksalot.

5、節(jié)日后客戶催發(fā)貨2

Hope

youcanunderstand,friend,wetrytosendyouthegoodsfast.youknowwejustendupourXXXhoilday,sowehavesomanyorderstobendealedwith,justbealittlepatient.weneedtesteachgoodscarefullybeforeshipment.alsoneedsendthegoodsaccordingtotheordersoftimesequence,hopeyoucanunderstand.

6、周末客戶催發(fā)貨

Hi,friend,donotworrythat,justbecausewehave2daysoff,sothepostofficealsohavedayoff,weneedsendyouthegoodsnextweek,hopeyoucanbealittlepaitent,thanksalot.

7、發(fā)錯貨糾紛

hi,friend,wearesorryfortheproblemoftheproduct.justwecheckeditforyou,theworkerinourwarehousetheymadeamistake.theychoosethewrongoneforyou.

hopeyougiveusachance.weofferyou2solution.

(1)youcankeepXXX,

wewillgiveyouXXXdollarsrefundandXXXXdollarsdiscountforyournextorder.

hopeyoucancancelthedisputeandgiveusall5starfeedbackforthisorder.

(2)ifyoucan'tacceptit,pleasehelptoreturnittous.

whenwereceiceit,wewillgiveyouthefullrefund.whichsolutiondoyouchoose?waitingforyourreply.

8、差評留言

hi,friend,iseeyougiveme1star&badfeedback.friend,ifok,justsendmeapicturetoseeit,ineedletmyengineertohelpyoufixtheproblem,alsohopeyoucanhelpmerevisedthebadfeedback,giveme5star&goodfeedback,waityourreply,thanks,nexttimewhenyoubuy,iwillapplytheVIPpricefrommycompanyforyou.

thisisthelinktelluhowtorevisethebadfeedback:http://help.aliexpress.com/revising_feedback.html

9、提醒賣家收貨并給與好評

Hi,friend

Thankyouforshoppingonourstore.Checkedontrackingwebsitethatyouhavereceivedyourorder.wehopeyouareenjoyingyourpurchase!

Yourshoppingexperienceisveryimportanttousandourbusiness.Wewouldliketoinviteyoutoleavepositivefeedbackonourproductsandservice.Itonlytakesamoment,andit’sagreatwaytohelpothersmakepurchaseslikeyours!

Ifyouareunsatisfiedwithanyaspectofourservice,pleasecontactusfirstsowecantrytoresolveyourproblem.

Thankyouforyourcustom,andwelookforwardtoprovidingyouthebestbuyingexperienceagainonAliExpress.

客服怎么和買家溝通?

站內(nèi)信、電話、郵件，當然在推廣營銷上，還可以在facebook和instagram上與粉絲互動,EDM也是獲取客戶的方法。

速賣通客服英文常用模板，大家可以參考文中的，如果你英文底子好，那可以隨意發(fā)揮，但是一定要尊重客戶，對客戶是有禮貌的，這是做客服的基礎(chǔ)要求。

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這個問題還有疑問的話，可以加幕.思.城火星老師免費咨詢，微.信號是為: msc496。